Refunds and Returns Policy

  1. Refund Policy:

    1. Service Fees

    • Refundable: Service fees, once paid, are generally refundable. This includes fees for shipping, handling, and other logistics services.

    2. Exceptional Circumstances:

    • Evaluation Basis: Refund requests will be considered on a case-by-case basis. We understand that exceptional circumstances may arise, and we are committed to finding fair and reasonable solutions.

    3. Cancelled Services:

    • Full Refund: If services are canceled before the commencement of the shipment process, a full refund may be issued.

    4. Service Disruptions:

    • Compensation: In the rare event of service disruptions or delays caused by factors within our control, we may provide compensation or offer alternative solutions.

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Exceptional Circumstances:

Evaluation Basis: Refund requests will be considered on a case-by-case basis. We understand that exceptional circumstances may arise, and we are committed to finding fair and reasonable solutions.

Cancelled Services:

Full Refund: If services are canceled before the commencement of the shipment process, a full refund may be issued.

Quick Reimbursement:

Fast Claim Processing: Submit claims easily, and experience fast reimbursement, ensuring you get the financial assistance you need promptly.

Comprehensive Coverage:

Illness and Injury: Coverage for unexpected illnesses and injuries, including surgeries, medications, and diagnostic procedures.

Returns Policy:

1. Damaged or Lost Shipments:

  • Report Promptly: If your shipment arrives damaged or is lost in transit, please report it to our customer support team promptly. We will initiate an investigation and work towards a satisfactory resolution.

2. Incorrect Shipments:

  • Verification Process: If you receive the wrong shipment, please contact us immediately. We will verify the error and take corrective measures, which may include arranging for the return of the incorrect shipment and sending the correct one.

3. Return Authorization:

  • Approval Required: Before initiating a return, please obtain authorization from our customer support team. Unapproved returns may not be accepted.

4. Return Shipping Costs:

  • Responsibility: Return shipping costs are generally the responsibility of the customer unless the return is due to an error on our part.

5. Refund or Replacement:

  • Options: Depending on the nature of the return, we may offer a refund, replacement, or credit towards future services.
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